At Source Code we take pride in the unmatched build quality of our systems. However, should a component or system issue arise our streamlined RMA procedure and advanced online reporting tools allow us to quickly and efficiently diagnose and resolve the problem to get your customer's system back up and running in the shortest amount of time possible.
Every system is backed with a three-year minimum warranty with extended service contracts available.
All serialized components are tracked in our system, including extended data such as Intel AA numbers. This gives Source Code and our partners full visibility on order history, either looking up components by system serial or vice versa.
As an ISO 9001:2008 certified company Source Code is always looking to improve. We track failure rates for all of our systems, both at a component and build level and are always looking to provide the highest quality possible. We encourage our customers to engage with us in quarterly QVR meetings, which include failure rate analysis for their products.